NBN Terms of Use
You must be over 18 years old to purchase this broadband or broadband and SIP Business Line service. To transfer a service from another provider to AINS Telecom, you must be the account holder of that service.
The service qualification check is only a preliminary result of plans and prices available in your area. Please note that the result may vary as we process your order and connection.
Free Activation
Where advertised as free, the AINS Telecom broadband plan activation fee only is free. Depending on the service ordered, there may be additional up-front charges which are not free. These charges include, but are not limited to, charges such as Phone Line Activation Fee or Copper Line Installation Charges, Lead-in or Additional Cabling, Additional Line Fee, Equipment Charges such as Modems, Routers or Splitters, Missed Appointment Fees or any complex on site work required to provide a functional broadband service. Charges are dependent on the type of work that needs to be done and will be decided by AINS Telecom’s network supplier and passed on to you at cost price (plus GST).
New Developments Charge
On 1 April 2016, NBN Co introduced a New Development Charge which is applicable to all Internet Service Providers. If your address has been classified by NBN Co as a new development, AINS Telecom will be charged $300 by NBN Co. AINS Telecom will charge you a $300 New Development Charge to connect your service. You can elect to pay this charge off monthly by selecting an 12-month contract term with AINS Telecom. If you do, the monthly instalment of the New Development Charge will be applied to your monthly invoice for the life of your contract term. Should you cancel your service before your contract expires, any unpaid monthly New Development Charges will be added to your Early Termination Fee. Customers choosing a No Lock-in contract will be charged the once-off $300 New Development Fee on their first invoice. The NBN Co New Development Charge is in addition to AINS Telecom’s Service Activation Fee.
Total Minimum Costs
12-month contract term = ((Monthly Broadband Plan Charge + Optional Add-On Features) x 12 months) + Service Activation Charge/Installation.
Month-to-Month contract term = ((Monthly Broadband Plan Charge + Optional Add-On Features) x 1 month) + Service Activation Charge/Installation .
Additional service connection charges may apply depending on the type of connection (or reconnection) and the type of work required to activate your new broadband service.
Early Termination Costs
Unless there has been a major failure to comply with statutory guarantee under the Australian Consumer Law an Early Termination Charge (ETC) is payable if you wish to cancel this broadband service within the minimum contract term.
You may cancel your service at any time by giving AINS Telecom fourteen (14) days notice.
Early termination charges are calculated as follows:
Business SIP Line Service
When you order your service, you can choose to transfer your existing phone number to AINS Telecom Business SIP Line (VoIP) service. As a VoIP service, your calls will be made over the internet rather than the PSTN network. You will require a VoIP capable compatible modem to connect this service.
If you cannot manage without your incoming calls during the transfer process, please contact us on 1300887877 to discuss your options.
NOTE: for FTTN, FTTB and FTTC connections, your current phone number it will be lost when your new broadband connection is activated. If you want to keep your existing number, we need to port the phone number to our SIP Business Line (VoIP) service before your new broadband is activated.
To transfer your number, you need your current phone and supplier account number details when ordering. If you are currently on a contract for your telephone service, an Early Termination Charge may apply with your current provider, for which you are responsible.
If you ordered an AINS Telecom modem this will be dispatched with settings preconfigured for both your data and voice service. You can however configure AINS Telecom’s VoIP service on you own VoIP enabled modem. Or contact our support team for help on 1300887877.
We will send you a confirmation e-mail once your SIP Business Line (VoIP) service is active. Once active you should check with your previous telephone provider to ensure they do not continue to bill you.
Some service transfers can be delayed or fail due to special call features which are attached to the current service. Special call and service features need to be removed by your current telephone provider before you transfer your service to AINS Telecom.
AINS Telecom does not offer Priority Assistance
Telstra’s Priority Assistance is a service designed to help customers who have (or are living with someone who has) a diagnosed life-threatening medical condition, and whose life may be at risk without access to a fully operational phone service.
This AINS Telecom service does not support the “Priority Assistance” service features. Telstra is the only carrier required to provide priority assistance services to its customers as a condition of its licence. For more information about Priority Assistance Services, please refer to https://www.telstra.com.au/consumer-advice/customer-service/priority-assistance.
Hardware
To ensure the optimum performance of your service, and to allow AINS Telecom to deliver full technical support we recommend purchasing our recommended modems when you order your service. Full specifications for the modem can be found here: http://ains.com.au/internet/nbn-business-broadband/
Billing and payments
When you place your order for a fixed line broadband service with AINS Telecom, all installation, hardware and fixed costs will be invoiced immediately and payment is required before your order can progress.
The date your AINS Telecom service becomes active is known as your activation date.
Once your service is active, we will email your first bill including any pro-rata charges for the new service and 1 month in advance for any recurring fees, to match your account billing day (usually the 1st of the month):
-
Any outstanding charges due
-
Any additional service connection charges (such as New Development Fees or additional site work)
-
Your first month recurring plan fee
After the first month, you will receive your monthly bill via email on your anniversary date each month.
Your ongoing monthly bills will include charges for both the current month recurring plan fee and any prior-month usage or other billable activity.
Your nominated credit card will be debited on or around 10 business days after your anniversary date.
Credit check
When you order a service, AINS Telecom may give information about you to a credit reporting agency to obtain a consumer credit report about you and/or allow the credit reporting agency to create or maintain a credit information file containing information about you. This information may include the details given by you to AINS Telecom when ordering your service.
Upgrading your plan is free
Upgrading your AINS Telecom nbn™ plan is free. Even if you are still within your contract term, you can switch to a plan of higher value without being hit with a plan-change fee. You’ll also keep your current contract end-date if you have one.
Switching plans is as simple as calling 1300887877 and speaking to our helpful Support staff. Please note that you can only switch to a new AINS Telecom nbn™ plan no more than once each month.
Changing plan and billing
The following example explains how your change of plan will be billed and what happens to your anniversary billing date.
Your plan change request is activated on 17 March
Your previous plan fee was $39.99 per month
Your new plan fee is $49.99 per month
An invoice will be emailed to you on 17 March and you will receive an invoice for this service on the 17th of each following month.
This first invoice will include a pro-rated credit for your old plan’s monthly fee for 17 March to 31 March, calculated as follows:
$39.99/31 days = $1.29 per day
$1.29 x 15 days remaining in March = $19.35
Plan change promotional credits such as “first month free” will also appear on your first invoice. If the promotion offers the “first two months free” you will be credited over your first two invoices.
Your new invoice and future invoices will also include your new monthly plan fee of $49.99 and your nominated credit card or bank account will be debited 10 business days after you receive your invoice by email.
The complete critical information summary is available here: Critical Information Summary - Business NBN Broadband
Social Contact