Unified Communications

Unified Communications (UC) integrate your phone system with other communication methods and systems such as; instant messaging, video call, web chat, web conferencing, SMS and CRMs.

By unifying phone calls, video conferencing, and contact center in one centralized location, users can collaborate in real-time and hold audio and video conferences with multiple people.

No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance user experience.

AINS Telecom’s Hosted PBX is more than just a Cloud Phone system – it is your complete Unified Communications system hosted in our Cloud.

Talk and Chat

Offer the best in customer support. Talk and chat from a single interface, making it easy to do business with your company.

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Web Conferencing

Simple click and meet on any web browser. No apps, no install, no problems; easy web video conferencing without the fuss!

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Contact Center

Powerful contact centre features such as call queing, reporting, recording and integrated multi-channel communications.

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Hosted PBX

Live Chat and Talk

Our Hosted PBX brings your business into the modern age of communications.

Choosing a phone system for your business requires careful consideration. You want it to serve your business well, now and into the future. Telephony has evolved to encompass Unified Communications requiring a communication system to include advanced features such as call handling, conference calling, voicemail and more.

As a fully managed PBX in our hosted in our Cloud, AINS Telecom’s Hosted PBX takes away all the headaches associated with managing your own phone system and infrastructure.

Our Hosted PBX service is your very own 3CX hosted in our Cloud.

3CX is one of the most popular VoIP Phone system in the world that works with popular IP Phones and SIP trunks. Simple, affordable and flexible, 3CX eliminates the cost and management headaches of outdated, traditional phone systems or the limitations of shared cloud PBXs.

Web Conferencing

Can your employees work productively from anywhere using voice apps on their smartphones? Conduct remote business meetings via web conferencing without requiring apps? Service customer requests via website live chat? With 3CX PBX they can do this and much more. The freedom of choice doesn’t end there!

  • Built for remote working

  • Cloud or on-premise

  • Easy to configure, report and manage

  • Secure, reliable and flexible

3CX Web Video

 

Contact Center

Call center software allows team members to work from various dispersed locations while retaining a cohesive unit through unified communications. Through a multichannel contact center solution, businesses are able to make sales, offer support, resolve issues and build customer relationships.

With the 3CX Live Chat & Talk plugin your contact center agents can chat, video and call with your website visitors in real-time for truly seamless customer experience. Optimize your agent productivity! With 3CX your employees can work more efficiently, track their progress and provide valuable customer interactions.

More Features

With a WordPress Chat plugin you can quickly and easily add live chat support to your WordPress website. Your website visitors will be able to chat with you and call your company in real-time. No need to call your 800 number – they can connect with a single click. Connect visitors to your call center or sales team and watch conversion rates skyrocket! Calls are forwarded to your phone system free of charge using WebRTC technology.

While there are many chat plugins available, only 3CX offers you the ability to elevate chats with your website visitors to voice or video calls – ‘cause sometimes a chat box just isn’t enough to solve technical issues!

Need to provide remote assistance to your customers?

3CX’s Web Conferencing has all the features to hold a one-on-one person meeting, a team meeting, or even a webinar.

Allow collaboration no matter the location, talk, video, chat and work together on that important project!