Our Culture

Our mission is to be an integral part of each customer’s success story by providing quality ICT solutions that overcome business challenges and offer real value for money.

In fulfilling our mission, we have built a strong culture that promotes an outcomes driven approach with commitment to best practices and quality results.

Everything we do adheres to a set of values without compromise:

  • Trust is critical and achieved through honesty, transparency and successful results.
  • Customer Satisfaction is achieved through accurate understanding of requirements.
  • Solutions comprising proven industry leading Products and Services.
  • Employment of only highly experienced and certified experts.
  • Consistent results are achieved through adherence to best practices and management systems
  • Outcomes driven mindset of “Right the first time” in all that we do.

Our culture of Quality drives our approach to doing business. Through commitment to Quality, we have forged over many years long lasting relationships with clients, who continue to value AINS as a trusted IT partner for their business.

Our Experience

Over two decades AINS has been designing, configuring, implementing and managing highly complex, converged ICT enterprise solutions in the private and public sectors.

Our fields of expertise include Data Networks, Security, Collaboration, Virtualisation and IT Infrastructure.

To consistently achieve quality outcomes, we employ and retain only high calibre people as part of our team.

Our Solutions Architects, Voice Engineers, Network Engineers, Analysts, Development and Project Managers have many years of industry experience with  a range of qualifications:

  • Tertiary degrees in relevant IT disciplines
  • Microsoft Systems: MCSA, MCTS
  • Voice and Networking: CSE, CCNA, CCNP, CCDP, CCIE
  • Security: FortiNet FCNSA, FCNSP
  • Virtualisation: VMware VSTP, VCP
  • Project Management: Prince2
  • Service Management: ITILv3

With substantial experience across many fields of Information and Communications Technology, our experts assist enterprises to better understand challenges, and implement solutions to achieve optimal business outcomes.

Our Infrastructure

Data-Centre_1AINS is unique as a Managed Services Provider – we own and operate our own state-of-the-art national IP network.

AINS has built its fully meshed Cisco and Ericsson core MPLS network for security, high performance and resilience. Combined with our 24 x 7 Service Desk and Network Operations Centre, our proactive approach to monitoring, ensures the highest level of uptime and performance.

Our network is designed for enterprise requirements and we have strict utilisation policies to ensure optimum performance.

  • Robust Network with performance target of 99.99% uptime
  • High capacity network and internet backbone
  • High availability network architecture and full path diversity
  • 24 x 7 network monitoring by our Network Operations Centre
  • Built-in Quality of Service (QoS)
  • Reliable technology leveraged from world leading vendors

Our network interconnects many data centres located around Australia and multiple Carriers, uniquely enabling us to architect and rapidly deploy the most flexible, robust and cost-effective ICT infrastructure solutions for all enterprises.

Our Methodology

As an ICT provider of project based solutions and ongoing IT services, it is important that objectives are measurable, successful and replicable.

To ensure we consistently achieve quality outcomes, we have aligned our systems and processes with industry best practices and standards such as:

  • Documented Quality Management System that is consistent with the requirements of ISO9001:2008.
  • IT Service Management processes aligned with ITILv3, the world’s most adopted framework for ITSM.
  • Project Management in accordance with Prince2, the best practice framework for IT Project Management.

The approach and methodologies we’ve adopted in our delivery of ICT Projects and Services, ensure that we consistently add value by achieving client business objectives and continuous improvements.