Customer Care

Strong customer care systems, such as Contact Centres, create the foundation for positive and efficient customer service.

AINS is only one of a handful of organisations accredited by Cisco to design and deploy Contact Centres based on the Cisco Collaboration platform. Our Contact Centre architectures are designed by our CCIE-Collaboration certified architects in accordance with industry and Cisco best practices, and deployed by Prince2 certified Project Managers.

Built on Cisco’s Contact Centre platform, our Contact Centres deliver rich, world leading, next-generation features and capabilities to ensure enterprise customer care provides a competitive edge.

We offer three Contact Centre solutions to meet the requirements of different industries and enterprises:

  • Cisco Packaged Contact Centre Enterprise for predesigned,  all-in-one packaged contact centre for rapid deployment in a single site or in distributed locations; this option provides all the essential features of Cisco Unified Contact Centre Enterprise in a simplified, purpose-built package.
  • Cisco Unified Contact Centre Enterprise delivers state-of-the-art contact centre capabilities for enterprise applications, intelligent contact routing, call treatment, computer telephony integration and web-based, thin-client collaborative desktops for agents and supervisors.
  • Cisco Unified Contact Centre Express offers sophisticated call routing and contact management that are easy to deploy and use, highly secure, virtual, and highly available.

AINS has many years of experience in consulting, designing, deploying and managing high volume Contact Centres. By combining Contact Centre, IP Network and Managed Services, AINS offers an integrated ICT architecture that ensures your mission-critical customer care platform is highly available and managed by industry leading experts.

Features and Benefits

  • World leading Contact Centre solutions.
  • Highly available architecture.
  • Intelligent contact routing and call treatment.
  • Integrated telephony, video and web options for next-generation, more personal, customer care.
  • Purpose-built for rapid deployment or customised to your enterprise.
  • Optional integration with Cisco Unified Communications Manager for self-management.

Related Products and Services